+91 11 4567 8900
hello@rapidropes.com

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.

Last updated: January 15, 2024

Effective date: January 15, 2024

Our Commitment to Privacy

Rapid Ropes ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services, you consent to the collection and use of your information as described in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect information you provide directly to us, such as when you create an account, request a quote, or communicate with us. This includes: • Personal Information: Name, email address, phone number, postal address • Event Details: Event type, date, location, guest count, budget range • Communication Records: Messages, calls, and meeting notes • Payment Information: Billing details and transaction history (processed securely through third-party providers) • Technical Information: IP address, browser type, device information when you visit our website

How We Use Your Information

We use the information we collect to: • Provide and improve our event management services • Communicate with you about your events and our services • Process payments and manage billing • Send you marketing communications (with your consent) • Comply with legal obligations and protect our rights • Analyze usage patterns to improve our website and services • Prevent fraud and ensure security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: • With trusted vendors and service providers who assist in delivering our services • With venues, caterers, and other event suppliers as necessary for your event • When required by law or to protect our rights and safety • In connection with a business transfer or acquisition • With your explicit consent All third parties are bound by confidentiality agreements and data protection requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information: • Encryption of sensitive data in transit and at rest • Regular security assessments and updates • Access controls and authentication measures • Staff training on data protection and privacy • Secure data centers and backup systems • Incident response procedures While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Rights

You have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you • Correction: Request correction of inaccurate or incomplete information • Deletion: Request deletion of your personal information (subject to legal requirements) • Portability: Request transfer of your data to another service provider • Objection: Object to processing of your information for marketing purposes • Restriction: Request restriction of processing in certain circumstances To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website uses cookies and similar technologies to: • Remember your preferences and settings • Analyze website traffic and usage patterns • Provide personalized content and advertisements • Enable social media features • Improve website functionality and user experience You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

International Data Transfers

As we provide services globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place: • Adequacy decisions by relevant authorities • Standard contractual clauses approved by data protection authorities • Binding corporate rules for intra-group transfers • Your explicit consent where required We maintain the same level of protection regardless of where your data is processed.

Data Retention

We retain your personal information for as long as necessary to: • Provide our services and fulfill contractual obligations • Comply with legal, accounting, and reporting requirements • Resolve disputes and enforce our agreements • Maintain business records for legitimate interests Event-related information is typically retained for 7 years after event completion. Marketing communications data is retained until you opt out or we determine it's no longer necessary.

Contact Us About Privacy

If you have any questions about this Privacy Policy or our data practices, please contact us using the information below:

Email

privacy@rapidropes.com

Phone

+91 11 4567 8900

Data Protection Officer

dpo@rapidropes.com

Mailing Address

Rapid Ropes Event Management
Connaught Place
New Delhi 110001, India

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy.

For significant changes that may affect your rights, we will provide additional notice through email or prominent website notifications. We encourage you to review this policy periodically to stay informed about how we protect your information.

1