Refund Policy
Understanding our refund policy helps you make informed decisions about your event planning. We strive to be fair while protecting both parties' interests.
Last updated: January 15, 2024
Refund Policy Overview
Our refund policy is designed to be fair to both our clients and our business, taking into account the significant advance commitments we make to vendors, venues, and suppliers on your behalf. The earlier you cancel, the more we can recover from these commitments and pass savings on to you.
All refunds are calculated based on the total amount paid to date, minus any non-recoverable costs already incurred on your behalf. We work diligently to minimize these costs and maximize your refund whenever possible.
Cancellation Timeline & Refunds
Refund percentages based on when you cancel before your event date
90+ days before event
Half of all payments made will be refunded
60-89 days before event
Quarter of all payments made will be refunded
30-59 days before event
Ten percent of all payments made will be refunded
Less than 30 days before event
No refund available due to committed vendor costs
Important Note
All refunds are subject to deduction of non-recoverable costs already incurred, including but not limited to venue deposits, vendor commitments, and design work completed. We will provide a detailed breakdown of any deductions.
Special Circumstances
Exceptional situations that may affect our standard refund policy
Force Majeure Events
Natural disasters, government restrictions, or other circumstances beyond our control
Policy:
Events will be rescheduled when possible. If rescheduling is not feasible, refunds will be provided minus non-recoverable vendor costs and expenses already incurred.
Vendor Cancellations
Key vendors become unavailable due to circumstances beyond our control
Policy:
We will secure alternative arrangements at no additional cost when possible. If suitable alternatives cannot be found, partial refunds may be provided for affected services.
Client Health Emergencies
Serious illness or medical emergencies affecting the client or immediate family
Policy:
Evaluated on a case-by-case basis with appropriate medical documentation. We may offer rescheduling options or modified refund terms based on circumstances.
Travel Restrictions
Government-imposed travel bans or restrictions affecting international events
Policy:
Events will be rescheduled or converted to alternative formats when possible. Refund terms will be adjusted based on the specific restrictions and their impact on the event.
Refund Process
How we handle cancellation requests and process refunds
Submit Request
Contact us in writing with your cancellation request and reason
Review & Assessment
We review your request and assess any non-recoverable costs
Vendor Coordination
We coordinate with vendors to minimize costs and maximize refunds
Refund Calculation
Final refund amount calculated based on policy and actual costs
Processing
Refund processed within 14-21 business days to original payment method
Processing Timeline
Refunds are typically processed within 14-21 business days after approval. The exact timing may depend on your payment method and financial institution. We will provide you with a confirmation and tracking information once the refund is initiated.
Need to Cancel or Have Questions?
Contact us as soon as possible to discuss your situation. We're here to help and will work with you to find the best solution.
What to Include
When contacting us about a cancellation, please include your event date, booking reference, reason for cancellation, and any supporting documentation (if applicable). This helps us process your request more efficiently.